Refund policy

Return & Refund Policy

At Upscale Baby, we want you to love your purchase! If you’re not completely satisfied, we’re here to help. Please review our return policy below:

Return Window

• Returns are accepted within 30 days of delivery.

Return Requirements

To be eligible for a return:

• Items must be unused, unworn, and in their original condition.
• Tags must remain attached
• Used items or damaged items are not eligible for returns.

How to Request a Return

1. Email us at admin@upscalebaby.co within the 30-day return window.
2. Include your order details and the reason for the return.
3. Once approved, we’ll provide instructions for completing your return.

Shipping Costs

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping method to ensure your return reaches us safely.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Thank you for choosing Upscale Baby! If you have any questions, feel free to contact us—we’re happy to help.